Updated October 25, 2025

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Waitly Inc. ("Waitly," "we," "us," or "our") is dedicated to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using our website or services, you agree to the terms of this policy.

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Information We Collect

 

We collect information to provide and improve our services, including when you sign up for a waitlist or use our website.

Information You Provide to Us: This includes details you give us directly, like your name, email address, and phone number when you join a waitlist or contact us.

Information We Collect Automatically: When you visit our website, we may automatically collect data like your IP address, browser type, and details about how you use our site. We use this information to analyze trends and improve our service.

Important Note on Text Messages: We will never share your consent for text messages with any third party for purposes other than providing you with the services you signed up for. We may share your information with our partners (like phone companies and platform providers) to help deliver these messages.

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How and Why We Use Your Information

 

We use the information we collect for the following reasons:

To Run Our Services: We use your information to manage waitlists and help you communicate with businesses.

To Improve Our Products: We analyze how our website and services are used so we can make them better.

To Communicate with You: We may use your information to send you updates, promotional materials, or to respond to your questions.

For Legal Reasons: We may use your information to comply with legal requirements or enforce our terms and conditions.

 

How We Share Your Information

 

We may share your information with third-party service providers who help us run our business. These partners are required to protect your information and can only use it for the specific services they provide to us.

Examples include:

CRM Systems: We use these to manage customer relationships and provide support.

Analytics Providers: They help us understand website traffic and improve our service.

We may also share your information if we are legally required to do so, such as in response to a court order or other valid legal request.

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Your Rights Under State Privacy Laws

 

Depending on where you live, you have specific rights regarding your personal information, including:

The Right to Know: You can ask us what personal information we have collected about you and how we use it.

The Right to Delete: You can ask us to delete your personal information, though some exceptions may apply.

The Right to Opt-Out: Waitly does not sell your personal information. However, if our practices change, you have the right to tell us not to sell your data.

The Right to Non-Discrimination: We will not treat you differently for exercising your privacy rights.

To exercise these rights, please contact us using the information in the Contact Us section.

 

Cookies and Tracking

We use cookies and similar technologies to help our website work correctly and to improve your experience.

Essential Cookies: These are necessary for the website to function.

Analytics Cookies: These help us understand how people use our website so we can make it better.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect how our website works.

 

Data Security and Storage

We take the security of your information seriously. We use a combination of technical, administrative, and physical security measures to protect your data.

HIPAA Compliance: We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the security of any protected health information (PHI) we handle on behalf of our clients. We have Business Associate Agreements (BAAs) with our healthcare provider partners to ensure this.

Encryption: We use encryption to protect your data when it's being sent and when it's stored.

Secure Access: We limit access to your personal information to only those who need it.

While we do our best to protect your data, no method of electronic storage or transmission is 100% secure.

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Data Retention

 

We keep your personal information only as long as we need it to provide our services or as required by law. When we no longer need your information, we will delete or anonymize it securely.

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Other Important Information

 

"Do Not Track" Signals: Our website does not currently respond to "Do Not Track" signals from your browser.

Children's Privacy: Our services are not intended for anyone under 17. We do not knowingly collect information from children under this age. If you believe your child has provided us with personal information, please contact us so we can delete it.

International Users: Our servers are located in the United States. If you are accessing our services from another country, your information will be transferred to and stored in the U.S.

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Changes to This Policy

 

We may update this policy from time to time. When we make changes, we will post the revised version on this page and update the Effective Date at the top. We encourage you to review this policy periodically.

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Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: hello@waitly.com

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.